Refund policy

We want you to be happy with your Ezidri dehydrator. This policy explains how returns, refunds and warranty claims work. It does not affect your statutory rights.

30-day returns (change of mind)

You can return any unused item within 30 days of delivery for a full refund of the item price. This is more generous than the 14-day cancellation period under the Consumer Contracts Regulations, and it includes that right.

  • Items must be unused, complete and in their original packaging, so that we can resell them.
  • Please email us first at ezidri@windsofwester.co.uk with your order number. We will confirm the return and tell you where to send it.
  • For change-of-mind returns, you arrange and pay for the return postage. We recommend a tracked service, as the item remains your responsibility until it reaches us.
  • If you return an item that has been used or damaged beyond what is needed to inspect it (as you would in a shop), we may reduce the refund to reflect the loss in value.

Damaged, faulty or dead on arrival

Please check your order when it arrives. If anything is damaged in transit, missing, or does not work when first used:

  • Tell us within 7 days of delivery, with photos of the item and the packaging, at ezidri@windsofwester.co.uk.
  • We will replace or refund it, whichever you prefer, and we will cover the return postage.

Reporting within 7 days helps us claim from the courier and sort things out quickly. If you find a fault later, you are still protected by the warranty below and by your statutory rights.

1-year warranty

Ezidri dehydrators come with a 1-year manufacturer's warranty from the date of delivery. It covers defects in materials and workmanship under normal household use. If a covered fault appears, we will repair, replace or refund the item and cover the return postage.

The warranty does not cover:

  • misuse, neglect, or use not in line with the instructions (including commercial use);
  • accidental damage, such as drops, cracks or heat damage from other appliances;
  • normal wear of consumable parts and accessories, such as mesh and solid sheets;
  • repairs or modifications not carried out or approved by us.

To make a claim, email ezidri@windsofwester.co.uk with your order number, a short description of the problem and, if possible, a photo or video.

Refunds

Once we have received and checked your return, we will email you to confirm. Approved refunds are made to your original payment method within 14 days of us receiving the returned item. If you cancel within 14 days of delivery, or the item is faulty or damaged, we also refund the standard delivery charge you paid (if any). Your bank or card provider may take a few extra days to show the refund.

Exchanges

If you would like a different item, return the original under this policy and place a new order. If your item is faulty, we will send a replacement.

Your statutory rights

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 to goods that are of satisfactory quality, fit for purpose and as described. Customers in the Republic of Ireland also keep their rights under Irish consumer law.

Contact us

Email: ezidri@windsofwester.co.uk
Ezidri UK is operated by Winds of Wester Limited, registered in Scotland (company number SC761119). Registered office: Wester Sunnyside House, Methven, Perthshire PH1 3RF, United Kingdom. Please contact us before sending anything to this address.