Privacy policy

Last updated: 8 October 2026

This privacy policy explains how we collect, use and protect your personal data when you visit ezidri.co.uk, buy from us, or contact us. We handle personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Ezidri UK is operated by Winds of Wester Limited, a company registered in Scotland (company number SC761119). Registered office: Wester Sunnyside House, Methven, Perthshire PH1 3RF, United Kingdom.

Winds of Wester Limited is the data controller for the personal data described in this policy. For any privacy question or request, email ezidri@windsofwester.co.uk.

2. Personal data we collect

Information you give us

  • Orders: your name, email address, phone number (if provided), billing and delivery addresses, and details of what you bought. This is collected through our Shopify checkout.
  • Payments: payments are processed by Shopify Payments and other payment providers offered at checkout (for example PayPal, Apple Pay or Google Pay). We do not see or store your full card details.
  • Customer service: anything you tell us when you email us or use our contact form, including returns and warranty claims (which may include photos).
  • Reviews: your name (or the display name you choose), your rating, review text and any photos you submit through Judge.me.
  • Email marketing: your email address if you sign up to our newsletter or tick the marketing box at checkout.

Information collected automatically

  • Device and browsing information, such as IP address, browser type, device type, approximate location, the pages you view, how you arrived at our site, and how you interact with it.
  • This is collected using cookies and similar technologies (see section 9).

Information from third parties

  • Payment providers confirm whether a payment succeeded and may share fraud-check results.
  • Delivery companies may give us delivery status updates.
  • Advertising and analytics partners may give us aggregated reports about how our ads and website perform.

3. How we use your data and our lawful basis

  • To process and deliver your order, take payment, send order and dispatch emails, and handle returns, refunds and warranty claims. Lawful basis: performance of a contract.
  • To keep accounting and tax records and meet other legal obligations. Lawful basis: legal obligation.
  • To answer your enquiries and provide customer service. Lawful basis: contract or legitimate interests.
  • To ask for a review after you have bought from us, and to publish reviews you submit. Lawful basis: legitimate interests (understanding customer satisfaction and helping other shoppers). You can opt out of review requests at any time.
  • To send marketing emails, only if you have opted in. Lawful basis: consent. Every marketing email includes an unsubscribe link.
  • To run website analytics and measure and personalise advertising, using non-essential cookies and pixels. Lawful basis: consent, where required by PECR.
  • To keep our website and checkout secure and to prevent fraud. Lawful basis: legitimate interests.

4. Analytics and advertising

With your consent, we use the following tools to understand how our website is used and to measure and improve our advertising:

  • Shopify's built-in analytics.
  • The Meta (Facebook) Pixel.
  • The Google tag.
  • The Pinterest tag.

These tools may collect information such as the pages you visit, products you view or add to your basket, and purchases. They may share that information with Meta, Google or Pinterest, which may combine it with other information they hold, for example to show you relevant ads.

You can decline or withdraw consent at any time through our cookie banner or your browser settings. You can also manage ad preferences in your Meta, Google and Pinterest account settings.

5. Who we share your data with

We only share personal data where needed for the purposes above, with:

  • Shopify, which hosts our online store and checkout. You can read Shopify's privacy policy.
  • Payment providers, such as Shopify Payments, PayPal, Apple Pay and Google Pay, to process payments and prevent fraud.
  • Delivery companies, such as Royal Mail and tracked couriers, to deliver your order.
  • Judge.me, to send review requests and publish reviews.
  • Our email marketing provider, if you have opted in to marketing.
  • Meta, Google and Pinterest, for analytics and advertising, if you have consented.
  • Professional advisers, such as our accountants, and authorities such as HMRC, where required by law.

We do not sell your personal data.

6. International transfers

Some of our service providers, including Shopify, Meta, Google and Pinterest, process data outside the UK, for example in Canada, the United States or the European Economic Area. Where this happens, we rely on appropriate safeguards, such as UK adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

7. How long we keep your data

  • Order, payment and accounting records: 6 years from the end of the financial year in which the order was placed, to meet UK tax and company law requirements.
  • Customer service and warranty correspondence: for as long as needed to deal with your enquiry or claim, and generally no longer than 2 years after our last contact, unless it forms part of an order record.
  • Marketing: until you unsubscribe or ask us to delete your data. We keep a minimal record of unsubscribed emails so that we do not contact you again.
  • Reviews: for as long as the review is published, or until you ask us to remove it.
  • Cookies: for the periods set by each cookie, from the end of your browsing session up to around 2 years.

8. Your rights

Under UK data protection law you have the right to:

  • access the personal data we hold about you;
  • rectification: have inaccurate or incomplete data corrected;
  • erasure: ask us to delete your data, where we have no legal reason to keep it;
  • restriction: ask us to limit how we use your data;
  • object to processing based on legitimate interests, and to object at any time to direct marketing;
  • data portability: receive data you provided to us in a commonly used, machine-readable format, or have it sent to another organisation;
  • withdraw consent at any time, where we rely on consent (for example marketing emails or non-essential cookies).

To use any of these rights, email ezidri@windsofwester.co.uk. We may need to confirm your identity first. We will respond within one month, and there is normally no charge.

9. Cookies

Cookies are small files stored on your device.

  • Strictly necessary cookies make the website, basket and checkout work, and keep them secure. These do not need consent.
  • Analytics cookies help us understand how the site is used. We only use these with your consent.
  • Marketing cookies and pixels, such as those from Meta, Google and Pinterest, measure and personalise advertising. We only use these with your consent.

You can accept or reject non-essential cookies using our cookie banner, change your choice at any time, and block or delete cookies in your browser settings. Blocking strictly necessary cookies may stop the basket and checkout working. You can find more about the cookies used by our store platform in Shopify's cookie policy.

10. Security

Our store and checkout are hosted by Shopify, which uses encryption (HTTPS) and is certified to the PCI DSS standard for card payments. We limit access to personal data to people who need it. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.

11. Children

Our website is not intended for children under 13, and we do not knowingly collect personal data from them.

12. Complaints

If you have a concern about how we handle your data, please contact us first at ezidri@windsofwester.co.uk and we will try to resolve it.

You also have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113. If you live in the Republic of Ireland, you can also contact the Data Protection Commission (dataprotection.ie).

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

14. Contact us

Winds of Wester Limited (trading online as Ezidri UK)
Wester Sunnyside House, Methven, Perthshire PH1 3RF, United Kingdom
Email: ezidri@windsofwester.co.uk